Embracing Digital Transformation to Elevate Patient Experience

Health information management (HIM) departments mobilized rapidly early in the pandemic to institute changes that would allow continuous medical records access. As we become accustomed to the “new normal,” and as patients experience the benefits of increased medical record access options, HIM departments will need to decide what changes to retain and perhaps which to further develop. HIM leaders have an exciting opportunity to shape patient experience and embrace digital transformation.

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