Improves the Patient Experience by Simplifying Medical Records Requests

Provide your patients with an easier way to request their medical records with HealthSource Patient Request. This online request process streamlines the way patients request their medical records and reduces the manual work and time spent handling these requests.

  • Full customization and easy implementation without changing your current request form
  • ID verification ensures records are being sent to the right person
  • Mobile-friendly process allows patients to access requests on their smartphones
  • Guidance for patients as they complete the request form reduces errors, confusion, and unnecessary follow up
  • Records are delivered electronically, via online pickup, or can be mailed
  • Comprehensive reporting dashboard provides visibility into request volume and data
Nicklaus Children’s Hospital case study

Heidi Navarette, RHIA, CCS, Senior Director, HIM Services, notes that “Ciox’s Patient Request has enabled Nicklaus Children’s Hospital’s patients and families to obtain medical records from the comfort of their homes. We have received positive feedback from families who appreciate the user-friendly features and found it to be an excellent tool for requesting records. My team and I also like the reporting utilization dashboard.”

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