COVID-19 Health Information Management (HIM) Resources

Managing a Remote Workforce

As the pandemic continues, you are faced with deciding whether to bring staff back on-site or to maintain a remote workforce. If you do maintain remote staff, what’s the best way to manage your team? Ciox hosted an informative webinar and worked with the Journal of AHIMA on a blog series designed to help you make important decisions and implement best practices that will benefit your team and the patients we all serve.

Managing a Remote Workforce

What’s Next?

As COVID-19 elective surgery restrictions and shelter-in-place directives are being lifted, our focus will naturally shift to determining what comes next. What will our organizations look like? How will our teams and staff be impacted? What business continuity measures will be reversed and which ones should become our new state of “business as usual”? To help you decide how to resume operations in the near future and how to plan for long-term success, Ciox would like to offer some helpful resources.

What’s Next?

NAACCR has called upon a group of standard setters to look at issues with cancer, COVID-19, and cancer registry data to see what can be developed for additional data collection fields. Until standards are set, how should you handle Abstracting in the COVID-19 World?
The CARES Act eased restrictions preventing sharing patients’ substance abuse records. Learn more in this blog post from a Ciox audit manager.
Another thing to think about with remote workforces is What constitutes a “signature” in the world of COVID-19 social distancing…and beyond?
Continue to keep these 12 Things for HIM Professionals to Remember During COVID-19 in mind as you plan past the pandemic.
The New York Times has a helpful interactive map that lets you See How All 50 States Are Reopening.
Denials are going to be inevitable. Get tips on denials prevention and management in our blog series.

And in other news … Interoperability and Information Blocking Final Rules and Supporting Patient Right of Access remain hot topics. Access recordings of recent Ciox Webinars on these and many other important topics.

Support for Your HIM Department

Our HIM team is ready to help you ensure release of information, coding, auditing, and denials management are all handled efficiently and accurately so your organization maintains operational excellence and ensures timely reimbursement.

Release of Information (ROI) – Our technology-enabled processes (backed by all necessary compliance and security protocols) allow us to carefully manage records requests by prioritizing requests based on care delivery needs while continuing to deliver records within allowable timeframes
Coding – Ciox can provide PRN and short-term support delivered by credentialed coders who are already set up to work remotely – or we can provide a fully managed, outsourced solution to handle all of your coding
Clinical Documentation Improvement (CDI) – Ciox can provide short-term and long-term support delivered by RNs and credentialed CDI specialists along with in-house physicians to support clinical documentation improvement and risk adjustment activities as well as physician education
Denials Prevention and Management – Ciox has a team of multi-specialty clinicians with a thorough understanding of medical necessity criteria, excellent authoring skills, and experience working with appeals
Registry – We can help you with your oncology and trauma data registry needs, including backlogs that may have occurred during staff reduction or remote workforce needs as a result of COVID-19
Auditing – Quality is always important, and our team of auditors can help keep your auditing program on track
Education – We can provide education in all these areas to help you optimize your team’s performance – Access recordings of recent Ciox Webinars on coding, compliance, regulatory, and other topics
Operational Support – Ciox’s team is all remote and we can use our experience to help you make the transition to a remote workforce

Tips for HIM and Revenue Cycle Teams

Start with our 5 Quick Tips for Navigating COVID-19 Coding – be patient, fill the gaps, emphasize key points, evaluate your position on queries, and communicate constantly
Bookmark Emerging Coding Advice for Coronavirus 2019 (COVID-19) – we’ll be updating this post as new information is released
Listen to our recorded Coding Round Table webinar on Coding for COVID-19

Unsure of how to properly code for a patient with COVID-19?

Follow this chart to ensure proper coding depending on how a COVID-19 patient is presenting, both symptomatic and asymptomatic. Still have questions? Email our Coding Education Team.

Managing a Remote Workforce

What’s Next?

Support for Your HIM Department

Tips for HIM and Revenue Cycle Teams

Unsure of how to properly code for a patient with COVID-19?

Guidance from Trusted Resources

Have a question about COVID-19 Coding?

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From Our Blog

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COVID-19 HIM Resources

Managing a Remote Workforce

What’s Next?

Support for Your HIM Department

Tips for HIM and Revenue Cycle Teams

Unsure of how to properly code for a patient with COVID-19?

Guidance from Trusted Resources

Have a question about COVID-19 Coding?

Quick Links

From Our Blog

Follow Us