Patient Request

Patients can request their records—anytime, anywhere, from any device

One of the most common requests from patients is “how to get medical records.” The Switchboard patient request experience saves time and resources by providing a user-friendly way to request medical records anytime, from anywhere. Using your current request form, the patient request feature offers healthcare providers request analytics, improved turnaround times, and increased patient satisfaction!

Improved patient satisfaction

Patients can request their medical records easily through an intuitive application, with no username and password needed. Support for Spanish language available!

Fully customizable to the needs of Providers

The patient request feature is fully customizable to capture current request procedures. Implementations are easy for healthcare organizations.

Secured patient record delivery

Records are delivered securely to patients.

95%

Approval rating for Patient Request

“When my doctor asked for me to obtain my medical records from the hospital, I thought it was going to be cumbersome and a headache, and I put it off for a couple of days. Instead, [HealthSource Patient Request] was SO EASY and I was able to do it in less than 10 minutes online. Very smooth process!”

Google Review

“[HealthSource Patient Request] was quick and helpful. I especially appreciated the “i” icon to explain what the record category release was. The ability to photograph the photo ID was great, along with the “heads up” to have it ready before beginning the process. Also appreciated the verification text message sent immediately to verify. Well done!”

HealthSource Patient Request User

Datavant Switchboard

Seamless and secure digital health data exchange

Quality Assurance

Utilize OCR and NLP to ensure accuracy of retrieved data

HealthSource

Effortlessly and securely manage manual and digital release of information

Patients can request their records—anytime, anywhere, from any device

Improved patient satisfaction

Fully customizable to the needs of Providers

Secured patient record delivery

Datavant Switchboard

Quality Assurance

HealthSource

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