COVID-19 Resources

As the COVID-19 pandemic continues to demand the attention of our communities and the healthcare industry in particular, we want to remind you that we are committed to supporting you. That’s why we are providing information, resources, and services to help your organization maintain smooth operations that support you as you deliver the highest quality of patient care.

Message from Ciox CEO Pete McCabe

Managing a Remote Workforce

As the pandemic continues, you are faced with deciding whether to bring staff back on-site or to maintain a remote workforce. If you do maintain remote staff, what’s the best way to manage your team? Ciox hosted an informative webinar and is working with the Journal of AHIMA on a blog series designed to help you make important decisions and implement best practices that will benefit your team and the patients we all serve. 


What’s Next?

As COVID-19 elective surgery restrictions and shelter-in-place directives are being lifted, our focus will naturally shift to determining what comes next. What will our organizations look like? How will our teams and staff be impacted? What business continuity measures will be reversed and which ones should become our new state of “business as usual”? To help you decide how to resume operations in the near future and how to plan for long-term success, Ciox would like to offer some helpful resources. 

And in other news … Interoperability and Information Blocking Final Rules and Supporting Patient Right of Access remain hot topics. Access recordings of recent Ciox Webinars on these and many other important topics.

Support for Your HIM Department

Our HIM team is ready to help you ensure release of information, coding, auditing, and denials management are all handled efficiently and accurately so your organization maintains operational excellence and ensures timely reimbursement. Let us know how we can help.


  • Release of Information (ROI) – Our technology-enabled processes (backed by all necessary compliance and security protocols) allow us to carefully manage records requests by prioritizing requests based on care delivery needs while continuing to deliver records within allowable timeframes
  • Coding – Ciox can provide PRN and short-term support delivered by credentialed coders and CDI specialists who are already set up to work remotely  – or we can provide a fully managed, outsourced solution to handle all of your coding
  • Denials Prevention and Management – Ciox has a team of multi-specialty clinicians with a thorough understanding of medical necessity criteria, excellent authoring skills, and experience working with appeals
  • Auditing – Quality is always important, and our team of auditors can help keep your auditing program on track
  • Education – We can provide education in all these areas to help you optimize your team’s performance – Access recordings of recent Ciox Webinars on coding, compliance, regulatory, and other topics
  • Operational Support – Ciox’s team is all remote and we can use our experience to help you make the transition to a remote workforce

Tips for HIM and Revenue Cycle Teams

Unsure of how to properly code for a patient with COVID-19?

Follow this chart to ensure proper coding depending on how a COVID-19 patient is presenting, both symptomatic and asymptomatic. Still have questions? Email our Coding Education Team.

Click to enlarge, download, or print

Guidance from Trusted Resources

Have a question about COVID-19 Coding? Need guidance on compliance?
Want to learn more about how Ciox can help?