COVID-19 Resources

As the COVID-19 pandemic continues to demand the attention of our communities and the healthcare industry in particular, we want to remind you that we are committed to supporting you. That’s why we are providing information, resources, and services to help your organization maintain smooth operations that support you as you deliver the highest quality of patient care.

Message from Ciox CEO Pete McCabe

Enabling Effective Health Information Management

Tips for HIM and Revenue Cycle Teams

Given the urgent need to capture the reporting of COVID-19, coding and ROI guidance has and will continue to be issued. We’re closely monitoring that guidance and have summarized it here.

Guidance from Trusted Resources

Timely access to accurate information is critical to ensuring we are all capturing COVID-19 data correctly. These are the trusted resources we turn to when we have questions.

Support for Your HIM Department

As an HIM partner to healthcare organizations across the country, we understand the challenges you are facing and we are here to help.

Our HIM team is ready to help you ensure CDI, coding, auditing, and denials management are all handled efficiently and accurately so your organization maintains operational excellence and ensures timely reimbursement. Let us know how we can help.


  • Coding and CDI – Ciox can provide PRN and short-term support delivered by credentialed coders and CDI specialists who are already set up to work remotely
  • Auditing – Quality is always important, and our team of auditors can help keep your auditing program on track
  • Denials Prevention and Management – Ciox has a team of multi-specialty clinicians with a thorough understanding of medical necessity criteria, excellent authoring skills, and experience working with appeals
  • Education – We can provide education in all these areas to help you optimize your team’s performance
  • Telehealth – “Virtual medicine” is growing, and we can provide education on coding guidelines for this growing trend that will continue even after we weather the COVID-19 storm
  • Release of Information (ROI) – Our technology-enabled processes (backed by all necessary compliance and security protocols) allow us to carefully manage records requests by prioritizing requests based on care delivery needs while continuing to deliver records within allowable timeframes
  • Operational Support – Ciox’s team is all remote and we can use our experience to help you make the transition to a remote workforce

Do you have a specific COVID-19 coding question? Ciox’s Education Team can provide guidance.