Health Plan Retrieval Solutions

The broadest Medical Record Retrieval network delivering
fast and comprehensive Chart Retrieval

Ciox Health supports more than 140 health plans in the US with a comprehensive Chart Retrieval and Risk Adjustment Solution. Leveraging 40+ years of experience and unparalleled reach and scale, Ciox offers a full range of digital and manual retrieval methods to ensure that we generate unparalleled results.

Partnering with Ciox allows health plans of all sizes to unlock the maximum value of every chart retrieval request. Ciox is uniquely positioned to deliver the clinical data needs of health plans through a proprietary cross-enterprise platform including:

  • Chart Retrieval & Data Acquisition – Ciox’s multi-channel HITRUST-certified chart retrieval and data acquisition service delivers faster access to data, higher yield, reduced provider abrasion and an enhanced customer experience informed by deep provider knowledge to address enterprise-wide data needs. Health plans utilize Ciox for medical record retrieval and data acquisition services including:
    • Risk Adjustment – Medicare/Medicaid/ACA
    • HEDIS
    • Support Services –  Attestation Recovery, Prospective Assessment Forms (PAF) Distribution/Collection, Mailroom/Intake
  • Smart Chart ™– A best-in-class solution enabling organizations to convert unstructured medical record data into searchable PDFs and indexed records using Optical Character Recognition (OCR), Natural Language Processing (NLP) and machine learning technologies.
  • HCC Coding and Abstraction – Ciox offers deep expertise across a broad range of HCC coding and abstraction services for health plans across the risk adjustment spectrum. We offer both onshore and offshore coding capabilities, as well as flexibility and customization of coding scope and guidelines. Our coding services are grounded in a strong foundation of accuracy, completeness and compliance.
  • Health Source™– Ciox HealthSource is a next generation HITRUST SaaS offering for storing data, enabling quick and secure sharing of vital health information with the right people at the right time to meet critical health plan objectives.

Improve the Health of Your Plan with More Reliable Medical Record Retrieval 

Broadest network of hospitals and providers

Higher Yield, Increased Revenue

Achieving Stringent Security Compliance

Medical Record Retrieval

Connected to more than 16,000 physician practices and 400+ EMR systems, facilitating access to health information to all those who need it.

Risk Adjustment Analytics

The right analytics help capture data and identify the right members for intervention. We run year-round risk adjustment analytics to drive performance.

Business Intelligence

CCS-certified experts can deliver remote coding or build your internal expertise through training

Contact Ciox